As Platform-as-a-service provider, our main job is to help you capture your data, process it and report on it as you think fit. We don’t use your data. We just process it on your behalf, you own your data. You control your data, you are the data controller. According to the regulations, we act as data processor.
You are an important player!
The General Data Protection Regulation is in force and we stand behind it. This means that we provide you insight into how we handle data. After all, you are a major player in our network and we like to keep in touch with you.
Only relevant information
We strive to communicate only with you what is relevant to you. The accuracy of your personal data is of great importance. You can update your details at the bottom of each mailing or you can unsubscribe completely.
Let's keep in touch!
We innovate and work together. Let's keep in touch. If you have any questions, we are of course welcome you by mail or contact the Capptions team by telephone.
We collect personal data to serve you as a (potential) customer. This data is collected either upon visitation of the website, or when you provide it to us by the means of filling out a contact form. Conversations through the chat support feature are saved in a secure database.
Personal data that we collect include:
In order to be able to keep you up-to-date and serve you with the best user experience possible, we use several tools from external vendors. We have taken steps in order to ensure that the vendors we use are GDPR-compliant, as to ensure optimal privacy control to you.
You have several rights regarding our use of your personal data. You can request:
To make use of any of these rights, please send your request to firstname.lastname@example.org and we will get back to you within 30 days. Please include a relevant subject line and be as specific as possible in your query.
Additionally, should you have a complaint which we are unable to resolve, you may contact your national data protection authority and forward your complaint to them.
At Capptions, we take data security seriously. We have implemented technical measures such as:
In addition we have deployed several organisational measures in order to ensure your data stays secure. Here you should think of:
Capptions maintains a Fair Use Policy. Depending on your subscription you may conduct up to 240 capptions per user per year. Capptions may be shared with other users in your subscription.
On contracts, work orders and the use of Capptions software, the Capptions terms and conditions as based on chapters 1, 2, 3 and 7 from the Dutch "Nederland ICT" industry body apply. Download our Terms & Conditions here